Warranty Request/Return Authorization Form
Warranty Coverage on TREKKING Poles
Question: What does LEKI USA's Trekking Pole warranty cover?
Answer: There is a one year warranty on our Carbon Shaft Trekking poles and a lifetime warranty on Aluminum Shaft Trekking poles. The warranty covers shaft breakage only.
Question: What is not covered under the LEKI USA Warranty for Trekking Poles?
Answer:
- It does not cover bent aluminum poles, as they can be straightened in a vise without compromising the integrity of the pole
- It does not cover normal wear and tear
- It does not cover lost straps, lost sections, or any other lost parts
- It does not cover chewed straps or grips by animals or other living beings
- It does not cover broken straps, broken or worn tips, worn grips, expanders, sleeves or missing baskets
- LEKI USA Customer Service reserves the right to limit the amount of Return Authorizations assigned per customer over any given period of time. A customers claim(s) will be scrutinized based on rate of recurrence.
Please complete the Warranty/Return Authorization Request (Below) if your poles fall under warranty.
Warranty Coverage on SKI Poles
Question: What does LEKI USA's Ski Pole warranty cover?
Answer: There is a one year warranty on our Carbon Shaft Ski poles and a two year warranty on Aluminum Shaft Ski poles. The two year warranty only covers HTS Series pole shafts that are 5.5 and higher. The warranty covers shaft breakage only.
Question: What is not covered under the LEKI USA Warranty for Ski Poles?
Answer:
- It does not cover bent aluminum poles, as they can be straightened in a vise without compromising the integrity of the pole
- The warranty does not cover normal wear and tear
- It does not cover lost or stolen pole parts
- Broken Tips, Grips or Baskets
- Missing Baskets, Tips, Straps or Grips due to wear and tear
- LEKI USA Customer Service reserves the right to limit the amount of Return Authorizations assigned per customer over any given period of time. A customers claim(s) will be scrutinized based on rate of recurrence.
Please complete the Warranty/Return Authorization Request (Below) if your poles fall under warranty.
Warranty Coverage on SKI Gloves
Question: What does LEKI USA's Ski Glove warranty cover?
Answer: There is a one year warranty on manufacturer's defects.
LEKI USA Customer Service reserves the right to limit the amount of Return Authorizations assigned per customer over any given period of time. A customers claim(s) will be scrutinized based on rate of recurrence.
Please complete the Warranty/Return Authorization Request (Below) if your glove fall under warranty.
Warranty Coverage on NORDIC WALKING Poles
Question: What does LEKI USA's Nordic Walking Pole warranty cover?
Answer: There is a one year warranty on our Carbon Shaft Nordic Walking poles and a lifetime warranty on Aluminum Shaft Nordic Walking poles. The warranty covers shaft breakage only.
Question: What is not covered under the LEKI USA Warranty for Nordic Walking Poles?
Answer:
- It does not cover bent aluminum poles, as they can be straightened in a vise without compromising the integrity of the pole
- It does not cover normal wear and tear
- It does not cover lost straps, lost sections, or any other lost parts
- It does not cover chewed straps or grips by animals or other living beings
- It does not cover broken straps, broken or worn tips, worn grips, expanders, sleeves or missing baskets
- LEKI USA Customer Service reserves the right to limit the amount of Return Authorizations assigned per customer over any given period of time. A customers claim(s) will be scrutinized based on rate of recurrence.
LEKI's manufacturer warranty is limited to purchases made directly through lekiusa.com or through LEKI USA's authorized retailers only. It does not cover purchases made through unauthorized third party sellers.
Please complete the Warranty/Return Authorization Request (Below) if your poles fall under warranty.
Due to the high volume of inquiries, response time is longer than usual. Thank you for your patience while we are doing everything we can to ensure that you get a reply as quickly as possible. We will respond to your message in the order received. LEKI's office is closed from 11/27-12/01/2024 for the Thanksgiving Holiday.
We highly encourage uploading images that will better identify the product and help to expedite the warranty process.