LEKI USA Limited Warranty

I. Our Commitment

A great pole — or a great pair of gloves — shouldn't end up in a landfill over one worn part. LEKI USA stands behind our gear with a warranty built around repair, not replacement: German-engineered products are made to last, and we back that with real service, not just a promise.

Poles and gloves wear differently, so they're covered differently. Our in-house Service Bench backs Poles, so we repair first and replace only when necessary. Gloves are covered by straightforward replacement, so you're not waiting on a repair queue for something you need on the mountain.

II. Who's Covered

This warranty covers the original owner and requires proof of purchase from an authorized LEKI USA dealer or lekiusa.com. It does not extend to items purchased through unauthorized third-party sellers.

III. Warranty Periods

Locking mechanism coverage is independent of shaft material and independent of the shaft's own warranty term — a covered lock issue is covered for life, even on a pole whose shaft warranty has expired.

IV. What Counts as a Manufacturing Defect

A defect is something wrong with the product from the start — a flaw in materials or artistry that isn't caused by use, impact, or time. A few examples:

• A locking mechanism that won't engage or hold tension under normal use
• A shaft that delaminates or fails structurally, unrelated to impact
• A seam, zipper, or snap fastener on a glove that fails under normal use
• Insulation or lining that separates from the shell due to a construction flaw

LEKI USA will determine acceptable wear and expected product life at its discretion.

V. How We Make It Right

Poles: We repair before we replace.

1. Component Repair — We replace the specific defective part (a shaft section, lever, or locking mechanism) to restore the pole to factory standards.
2. Professional Restoration — If a single part won't do it, our technicians restore the full unit.
3. Replacement — We issue a new pole only when repair isn't possible, or parts are no longer available.

Gloves: A confirmed manufacturing defect is resolved with a straight replacement — fast and simple, no repair wait.

VI. What's Not Covered

• Normal wear and tear
• Lost or stolen parts, including straps, sections, liners, or other components
• Damage caused by animals
• Damage from heat, weather, improper storage, or lubricants
• Bent or broken aluminum shafts
• Snapped carbon sections from impact
• Broken, worn, or missing tips, baskets, straps, or grips
• Adjustable or foldable sections that have become stuck or seized due to improper care or oxidation
• Carbon tubing on Trail Running poles; for high-impact use, we recommend an aluminum shaft
• Torn or punctured glove shells from ski edges, tow ropes, ice tools, or similar contact
• Color fading, UV damage, or loss of water-repellent treatment over time
• Leather drying or cracking from lack of conditioning
• Damage from machine washing or drying

LEKI USA reserves the right to limit the number of Return Authorizations issued per customer within a given period, and to review claims based on frequency.

This warranty extends to the original item purchased. It does not cover restorations, repairs, or prior replacements performed under a prior warranty claim.

VII. How to File a Claim

1. Fill out the form below and include your proof of purchase, a full-length photo of the product, and close-ups of the issue.
2. Get your Return Authorization (RA). We'll review your claim and send an RA number — please don't ship anything without one.
3. Ship it in. You cover the cost of sending your product to us for evaluation. If it qualifies for warranty service, we cover return shipping back to you.

Questions? Reach us at service@leki.com or (800) 255-9982.